By placing an order, you represent to us that you are at least 21 years of age, and that the person to whom you are sending the shipment is also at least 21 years of age. An adult signature is required at the time of delivery. Please check directly with the carrier for the most accurate delivery estimate to ensure that an adult will be present to receive the shipment. We recommend that you consider shipping to a business address if feasible. We are unable to ship to P.O. boxes.
We review all orders for compliance with state regulations. We cannot activate a wine shipment until we have received complete order information. You will receive an email to confirm your order once it has been processed. If we need more information to finalize your order, we’ll attempt to reach you by phone or email.
Our primary carrier is UPS. We can ship via FedEx on request. Once your order is ready to ship, you’ll receive a shipping confirmation email, which will include your billing and shipping address, requested ship date, and tracking information for an estimated delivery date.
The shipping carrier will generally make three delivery attempts before returning your package to us. If you know that you won’t be available to sign at the time of delivery, or if you receive a notice that a package has missed its attempted delivery, please reach out directly to the carrier to arrange for a new delivery time, to have the shipment held at a nearby service location, or, if available, to redirect the package to a different address. Under federal regulations, shipments may be rerouted only to alternate addresses within the same state. If delivery is unsuccessful and your wine is returned to us, we will contact you to arrange for re-shipment. Depending on the circumstances, you may incur shipping charges to re-send the package.
State laws and licensing regulations prevent us from shipping wine directly to consumers in some states. We are currently unable to ship to Arkansas, Connecticut, Kentucky, Mississippi, New Jersey, South Dakota, and Utah. In addition, we are unable to accept online or phone orders for shipment to Delaware or Rhode Island. If you live in any of the above states, please contact firstname.lastname@example.org and we can help you find sources for our wine within your state.
Orders sent to Alabama must be shipped to an “Alcoholic Beverage Control” (ABC) Store; we cannot ship wine to Alabama residential or business addresses. Kindly provide the address for your local ABC Store in the shipping field, and we will include the necessary paperwork with your shipment.
Many states place limitations on the amount of wine we can ship to consumers. If your order exceeds the volume limit imposed by your state, we will reach out to you to discuss your options.
Our consumer shipments can be delivered only within the United States. If you would like to purchase our wine elsewhere, please contact email@example.com and we will attempt to assist you with sources within your country.
We do not ship via ground transport during times of the year when extreme hot or cold temperatures are expected along the route. During those periods, you may elect to have your wine shipped via expedited air methods (2-Day or Overnight); please inquire about pricing. Otherwise, we will hold your order until temperatures allow for safe ground shipment.
While we cannot guarantee that weather will not change, we will make every effort to ensure that your package is not subjected to weather extremes. We actively monitor nationwide temperatures, while also considering the amount of time the wine will be in transit. If you believe that you have received a damaged bottle, please contact us by emailing firstname.lastname@example.org.
Once a shipment leaves our warehouse, ground delivery typically takes 2-3 business days for shipping to the West Coast and 5-7 business days for shipping to the East Coast. If you need to request a specific delivery date, please select 2-Day or Overnight shipping, or contact us for further information.
If you have questions regarding the status of your shipment or other concerns not addressed directly by the carrier, please contact the winery at 503-687-3005 or by emailing email@example.com.
You may choose to override our shipping temperature recommendations, but we will not accept returns of wine that was not shipped according to those recommendations. Apart from those circumstances, we will replace or refund any bottle of wine that is damaged, flawed, or has not met your expectations - please contact us at firstname.lastname@example.org and we will happily assist you.
If you receive a package that has been visibly damaged in transit, please keep the products in their original packaging and contact us as soon as possible to arrange for an exchange or refund.
When gifting wine, please consider communicating with the recipient about the shipment, because packages containing alcohol require the signature of someone over 21 years of age at the time of delivery. We also ask that you provide an email address for the recipient so they will receive tracking information; but this is not necessary if the package is sent to a business address or an apartment building where receptionists or security personnel are available to sign. All information related to payment will be sent only to the contact in the billing field.